Orders
Minimum opening order is $200. Reorders are $75. All customers must present a valid Resale Certificate before orders can be shipped. Jendala reserves the right to increase quantities to meet minimum requirements.

Prices
Prices are subject to change without notice. Go to our Home Page to download the latest Price List under "Downloads."

Payment
All opening orders must be prepaid. We accept Visa, MasterCard, Discover, company check, money order or cashier’s check. Paypal and AMEX charges carry an extra 2%. COD’s are not accepted. If prepaying with a company check, please submit payment in full including shipping charges and allow one week for check clearance. A $25 return check fee will be charged for all checks refused by your bank due to insufficient funds. Net 30 terms for reorders will be based on credit approval. Go to our Home Page to download the Credit Application Form under "Downloads."

Late Payment
Late charges of 1.4% per month will be applied to all past due accounts. Late payments may cause delayed shipments to future orders. Collection costs and attorney fees will be at customers’ expense. All delinquent accounts will be reported to the top credit bureaus.

Shipping
All orders are shipped from our studio in Healdsburg, CA. Orders are shipped via UPS or USPS. Special shipping requests are subject to additional charges and must be specified in advance of order processing.

Delivery Assurance
Jendala is responsible for any items lost or damaged in transit with the following exceptions:

  • We are not responsible for items that were signed for on delivery or show delivered by carrier to your location but are now missing.
  • We are not responsible for missing items if there is an agreement with the carrier to leave merchandise at your location without a signature.
  • We are not responsible for any loss or damage resulting from freight not contracted by Jendala.

Returns / Claims / Cancellations
Cancellations MUST be made in writing by fax or email, and MUST be confirmed by Jendala at least one week prior to ship date on order. All sales are final once shipped and/or charged.

All returns must be pre-approved and will be issued a return authorization number. Any unauthorized returns will be refused. All freight charges on return shipments must be prepaid. Products sold are on a nonreturnable basis unless damaged. To qualify for a claim or replacement, please keep damaged goods along with the packaging for 21 days from date of receipt.

Claims must be made in writing via fax or e-mail within 10 days of receipt of order. Customer account number and date must be specified. Jendala reserves the right to refuse any claims after the initial 10-day period. Items must be in their original condition and packaging. A 20% restocking fee will apply to any returns and/or cancelled orders as well as any cost incurred for shipping and handling. Jendala products are handcrafted and have slight variations in color, texture and finish that are common and are inherent to the nature of handcrafted items. Please note, most variations in products are not considered flaws or defects and will be reviewed on a case-by-case basis.

Cancellations, Refunds, and Claims

FAX: 707.723.0372
E-MAIL: info@jendala.com

Customer Satisfaction
All our goods are either hand made or hand finished and therefore there are irregularities and imperfections in them. Slight flaws in color or form are to be expected and should not be considered cause for return. If you feel you have received a defective item call us immediately for return information. We will replace the item or issue a refund. We stand behind the quality and integrity of all sales. We also depend on the feedback of our customers so that we can improve our quality and service.

E-Mail Mailing Lists
By making a purchase with Jendala, either through a rep, trade show or online, you are automatically enrolled to receive exclusive e-mails announcing web-only sales and promotions along with updates and news regarding Jendala. If you are not yet a customer, you may still log on and enroll to have the same access to these e-mails. You may opt out of receiving these promotional e-mails at any time.

Reproduction
Terms and conditions and Jendala trademarks are the property of Jendala. All products are exclusive designs of Jendala and will be protected to the fullest extent of the law. Nothing may be reproduced.

Learn How to Make Your Own Jendala Display
Click here for inspiration on how we display our product.